Rangler Rewards
Freedom Flex
Giddy Up Guarantee
- I accepted the Giddy Up Guarantee offer, why is my energy rate the same?
- Is there a fee to enroll with the Giddy UP Guarantee?
- How long will I receive the Giddy Up Guarantee?
- How often will I receive a lower rate offer?
- I did not receive the email or deleted the email; can I have the offer resent
- How can I accept the offer?
Solar Buy Back
- My Solar Panels are not working, can you send someone out to fix this?
- If I am not eligible for the Sun Jacinto Buy Back Program, can I cancel my contract without penalty?
- Is there a limit to how much Energy Texas will buy back?
- Why don’t my solar credits/kWh produced on my Solar app not match what is showing on my bill?
- Why did I lose my Sun Jacinto Solar Buy Back credit when my plan expired?
- I cannot find the Sun Jacinto Plan on your website, how can I enroll?
Moving & Transferring Service
- What is a Switch hold?
- Does transferring my service affect my contract? Will I receive an Early Termination Fee?
- Does transferring my service affect my Rewards status?
- Can I transfer my service and have service at two addresses at the same time?
- Can I transfer my service and start service on the same day?
Disconnections and Reconnections
Power Outages
Paying Your Bill
Understanding Your Plan and Bill
- How do I read my Energy Texas bill?
- What is an Early Termination Fee?
- What are the benefits of entering into a contract or fixed term plan?
- What if I think my usage is incorrect?
- Who do I contact for questions regarding my bill?
- Why haven't I received my bill?